Terms and conditions

Courtesy translation. In the event of any discrepancy, the Spanish version of these Terms prevails.

These Terms and conditions (the "Terms") govern the use of the online shop and the purchase of products through it. By creating an account, requesting a quotation or placing an order, you accept these Terms. If you do not agree with them, please do not use the shop.

1. Who we are

The shop is operated by IMOU México (Demo), tax ID (RFC) , with registered address at Guadalajara, Jalisco, Mexico (hereinafter "we" or "us"), trading under the brand Seguridad Total. You can contact us at hello@seguridad-total.mx or by telephone on 33-33-33-33-33.

2. Purpose of the shop

The shop offers the sale and quotation of technical equipment (video surveillance, access control, networking, cabling, power and related products), aimed mainly at professionals, system integrators and companies. Individuals may also buy; when you act as an end consumer you are additionally protected by the Mexican Federal Consumer Protection Act (Ley Federal de Protección al Consumidor, LFPC), and nothing written here limits those rights.

3. Automated assistant (Cacahuate IA)

• The shop's chat is handled by an automated assistant. It is not a person, and it will tell you so if you ask.
• Its answers, recommendations and the documents it produces (quotations and guides) are indicative: they help you decide, but they are not a binding offer and do not by themselves bind the shop.
• Any prices and stock it gives you are subject to confirmation under clauses 5 and 6. The documents it issues say so in those same words and state that they were generated by an automated assistant.
• Every formal quotation is validated by a person before it becomes an order. If what the assistant told you does not match what we confirm, what we confirm prevails and you may cancel at no cost.
• The conversation and any files you share in the chat are processed in accordance with our Privacy notice. Please do not share passwords or card details through that channel: the assistant will never ask you for them.
• You may ask to be attended by a member of our team at any time.

4. Account and registration

• You need an account in order to buy. The details you enter must be truthful and up to date; you are responsible for whatever is done with your credentials, so do not share them.
• By registering, requesting a quotation or paying, you accept these Terms and the Privacy notice by electronic means (Mexican Commercial Code, Código de Comercio, articles 89 to 114, and Federal Civil Code, Código Civil Federal, articles 1803 and 1834 bis). As evidence we keep the exact version of the text you accepted, the date and time, the IP address and the browser you used.
• We may suspend or close an account that breaches these Terms, uses the shop for unlawful purposes or attempts to compromise its security.

5. Prices

• All prices are stated in Mexican pesos (MXN) and include VAT: the amount published in the catalogue is the amount you pay. On the invoice, VAT is itemised separately as required by law.
• The published price of each item includes delivery when that item reaches the threshold set out in clause 8; items below that threshold are published without that charge.
• Price held in the basket. The price of each product you add to your basket is held for 1 hour(s). After that time, if the price has changed, the shop tells you and you must review your order and confirm it again before continuing. You are never charged a price different from the one you see when you confirm payment.
• Prices and promotions may change without prior notice, without affecting orders already validated under clause 6.
• If, because of an obvious system or data-entry error, a product were shown at a manifestly incorrect price, we will let you know during the validation stage and you may either accept the correct price or cancel at no cost.

6. Stock and order validation

• The stock shown in the catalogue reflects that of our network of warehouses and distribution centres at the time of your search and is updated continuously. Because of the time between your search and your confirmation, there may be differences.
• For that reason, every order goes through a stock and price validation stage of up to one business day (24 hours) from the moment it is confirmed. When you confirm it you will receive an email saying so.
• If everything matches, we confirm your order by email and proceed to fulfil it.
• If we find a difference (stock, price or lead time), we notify you by email together with the available alternative. You decide: accept the alternative or cancel at no cost, with a full refund by the same payment method within a maximum of 5 business days. If we receive no reply within 3 business days, we cancel and refund.
• No order is fulfilled or definitively charged without that confirmation. If your payment method authorises the amount when you place the order, that is an authorisation subject to validation.

7. Payments

• We accept the payment methods shown by the shop at checkout (card, bank transfer and any others we add). Payments are processed by specialist payment platforms; we do not store full card details.
• Orders paid by bank transfer are fulfilled once the payment is received.
• We reserve the right to verify the buyer's identity and to reject orders showing signs of fraud.

8. Shipping and delivery

• Delivery is included in the price of items costing $ 200.00 or more (amount per item, before VAT). If your order contains only items below that amount, a delivery charge of $ 79.00 is added per order —one charge only, regardless of how many units you buy— and it is shown before you pay. It is enough for one item in the order to reach the threshold for the whole order to be free of that charge.
• The delivery times shown by the shop are estimates and run from the validation of your order (clause 6). They do not include delays attributable to the transport company or to other causes beyond our control.
• Delivery is carried out by the transport company we choose according to the distribution centre your order ships from. We do not guarantee any particular transport company nor the possibility of choosing one. If you need a specific one, write to us before paying and we will tell you whether it is possible and at what cost.
• We deliver to the address you give us within Mexico. Please check that the address is correct: a re-delivery caused by an incorrect address is at the customer's expense.
• Risk in the product passes to you upon delivery at the address given. If the parcel arrives damaged or incomplete, note it with the person delivering it and tell us within the following 48 hours, with photographs, so that we can handle the claim.

9. Collection at a distribution centre

• Where the shop offers it for your postcode, you may choose to collect your order at a distribution centre in our network instead of receiving it at your address. In that case no delivery is charged and the price of the item is adjusted before you confirm the order.
• A distribution centre is only a delivery and collection point: it is not a shop or a service centre. It does not handle counter sales, exchanges, returns, warranties, invoicing or enquiries. All of that is handled by us through the contact channels in clause 20.
• We let you know when your order is ready for collection. Please bring your order number and official photo identification; if somebody else is collecting it, give us their name beforehand.
• Before you pay we ask you to confirm that you have read this clause. That confirmation is recorded together with your order.

10. Invoicing

• We issue an electronic invoice (CFDI) for every sale. To invoice in your name or your company's name, enter your tax details (RFC, registered name, tax regime, postcode and CFDI use) in your account or at checkout.
• If you do not provide tax details, the transaction is invoiced to the general public in accordance with the rules of the Mexican tax authority (Servicio de Administración Tributaria, SAT).
• Requests for an invoice or for a correction must be made within the same calendar month as the purchase.

11. Warranties and returns

• Products carry the manufacturer's warranty on the terms and for the periods set by each brand; we help you claim under it. The warranty covers manufacturing defects, not damage caused by incorrect installation, overvoltage, moisture, impact or any use other than the one indicated by the manufacturer.
• If you receive a defective product, one different from the one ordered or a picking error, tell us within 5 business days of delivery: we will replace it or refund it at no cost to you, return shipping included.
• We do not accept exchanges or returns for change of mind on products that have been opened, installed, have broken seals, or on consumables, except where the law grants you that right. An unopened, unused product may be returned within 5 business days of delivery, with return shipping at the customer's expense.
• Refunds are made by the same payment method within a maximum of 5 business days from our receipt and inspection of the product.

12. Intellectual property and third-party brands

The design, texts, our own logos and the software of the shop belong to us or to our licensors. The brands, names, images and datasheets of the products belong to their manufacturers and are used solely to identify the products we sell. You may not copy, reproduce or exploit the contents of the shop without written authorisation.

13. Permitted use of the shop

You may not use the shop for unlawful activities, attempt to access restricted areas, extract data automatically (scraping), interfere with its operation or impersonate another person. We may restrict access where such conduct occurs.

14. Limitation of liability

• We sell equipment; installation, configuration and operation are the responsibility of whoever carries them out. Datasheets come from the manufacturers and may contain errors or omissions, which we correct as soon as we detect them.
• To the extent permitted by law, our liability to you in respect of an order is limited to the amount paid for that order. We are not liable for indirect damage, loss of data, loss of profit or business interruption arising from the use of the product.
• None of the above limits the non-waivable rights granted to you by the Federal Consumer Protection Act (LFPC) when you buy as a consumer.

15. Force majeure

We shall not be liable for delays or failures caused by events beyond our reasonable control: natural disasters, health emergencies, strikes, widespread power or telecommunications failures, acts of authority, blockades or interruptions of transport services. In such cases we will keep you informed and you may cancel the affected order at no cost.

16. Personal data

We process your personal data in accordance with our Privacy notice, which forms part of these Terms. There we explain what data we collect (including the IP address and the browser from which you accept these documents), what for, with whom we share it and how to exercise your ARCO rights (Access, Rectification, Cancellation and Objection).

17. Communications

Notifications about your order (receipt, validation, differences, confirmation, dispatch) are sent to the email address of your account. It is your responsibility to keep it current and to check it, including your spam folder.

18. Amendments and versions

We may update these Terms. Each version carries a number and a date, both visible on this page, and its full text is kept for consultation. Changes do not affect orders already validated. When we publish a new version, we will ask you to accept it again at your next registration, quotation or purchase.

19. Governing law and jurisdiction

These Terms are governed by the federal laws of the United Mexican States. For any dispute, the parties submit to the competent courts of Guadalajara, Jalisco, waiving any other jurisdiction that might correspond to them by reason of their present or future domicile. If you buy as a consumer, the foregoing is without prejudice to your right to turn to the Federal Consumer Protection Agency (Procuraduría Federal del Consumidor, PROFECO).

20. Contact

For any question about these Terms, your order or your invoice: hello@seguridad-total.mx · 33-33-33-33-33. We are available on business days during business hours.