Courtesy translation. In the event of any discrepancy, the Spanish version of this notice prevails.
This comprehensive privacy notice is issued in compliance with the Mexican Federal Act on Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares, LFPDPPP), its Regulations and the Privacy Notice Guidelines.
1. Data controller
IMOU México (Demo), tax ID (RFC) , with registered address at Guadalajara, Jalisco, Mexico, trading under the brand Seguridad Total, is responsible for the processing of your personal data. Contact for privacy matters: hello@seguridad-total.mx · 33-33-33-33-33.
2. Personal data we collect
- Identification and contact: name, company, email address, telephone number, city and delivery address.
- Tax data: RFC, registered name, tax regime, tax postcode and CFDI use, when you request an invoice.
- Transaction data: products quoted or purchased, amounts, order history, invoices and our communications with you.
- Payment data: processed by the payment platforms we use; we only receive the confirmation, the last digits of the card and the method used.
- Electronic acceptance data: when you accept the Terms and conditions or this notice we keep the version and digital fingerprint of the text accepted, the date and time, your IP address and your browser identifier (user agent). They are the evidence of your consent; access to them is restricted to authorised personnel.
- Browsing data: cookies and technical identifiers described in the Cookie policy; catalogue searches are logged in anonymised form (an irreversible fingerprint of the connection, not the IP address).
We do not collect sensitive personal data. If you attach documents (for example, a bill of materials), please avoid including third-party data that is not necessary.
3. Primary purposes (necessary)
- To create and administer your account and to handle your requests for quotations.
- To process, validate, fulfil, deliver and invoice your orders, and to manage payments, returns and warranties.
- To inform you of the status of your orders and to answer your questions and complaints.
- To evidence your acceptance of the Terms and conditions and of this notice.
- To comply with legal obligations (tax, accounting and consumer protection) and to respond to requests from the authorities.
- To prevent fraud and protect the security of the shop.
4. Secondary purposes (optional)
- To send you information about products, promotions and news.
- To produce statistics and improve the catalogue, the search and the shop experience.
If you do not wish your data to be processed for these purposes, write to us at hello@seguridad-total.mx saying so, or use the unsubscribe link in our commercial emails. Your refusal does not affect the handling of your orders.
5. Transfers
We share your data only with those who take part in the transaction and only to the extent necessary: parcel and transport companies (name, address and telephone number for delivery), payment platforms (to process the charge and prevent fraud), the Authorised Certification Provider (Proveedor Autorizado de Certificación, PAC) and the tax authority SAT (to stamp your invoice), manufacturers or service centres (when we handle a warranty claim on your behalf) and the competent authorities where the law so requires. We do not sell or rent your data. The companies that render technology services to us (hosting, email) act as data processors under our instructions.
6. ARCO rights and withdrawal of consent
You have the right to Access your data, to Rectify it if it is inaccurate, to Cancel it when it is no longer necessary and to Object to its processing (the ARCO rights), as well as to withdraw the consent you have given us and to limit the use or disclosure of your data. To exercise them, send an email to hello@seguridad-total.mx including: your name and a means of replying to you, a document evidencing your identity (or that of your representative), and a clear description of the data concerned and of the right you are exercising. We reply within a maximum of 20 business days and, where the request is upheld, we give effect to it within the following 15 business days. Some data must be kept by legal obligation (for example, tax information and the evidence of acceptance for the statutory limitation period).
7. Retention
We keep your data for as long as your account is active and for the periods required by law for tax and accounting information (5 years from the date of the transaction) and to evidence consent and the commercial relationship. The anonymised search log is purged after 90 days. After that, the data is securely deleted or anonymised.
8. Cookies and similar technologies
The shop uses strictly necessary technical cookies (session, basket, language, security) and, if you accept them, measurement cookies. The detail, and how to disable them in your browser, is in the Cookie policy.
9. Security
We apply reasonable administrative, technical and physical measures to protect your data: encryption in transit, role-based access control, access logging and backups. Should a security breach occur that significantly affects your rights, we will inform you without delay.
10. Changes to this notice
We may amend this notice to reflect legal changes or changes in our practices. Each version carries a number and a date, both visible on this page, and previous versions remain available for consultation. We will ask you to accept the new version at your next registration, quotation or purchase and, if the change is material, we will tell you by email.
11. Supervisory authority
If you consider that your right to the protection of personal data has been infringed, you may turn to the Mexican National Institute for Transparency, Access to Information and Protection of Personal Data (Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales, INAI) or to the authority that replaces it.
